BizOps Engineer - Graduate Program (Feb 2025)

Who is Mastercard? 

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realise their greatest potential. 

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. 

The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience. 

Overview 

The Loyalty BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. 

• Are you passionate about operations & technology?
• Are you a born problem solver who loves to figure out how something works?
• Are you a CI/CD geek who loves all things automation?
• Do you have a low tolerance for manual work and look to automate everything you can?

Business Unit: Operations & Technology – BizOps

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. 

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. 

Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. 

All about you

The ideal candidate for this position should: 

• Currently enrolled in a bachelor’s or master’s degree program majoring in Computer Science or a related field with a graduation date between June 2024 to January 2025.
• Strong foundation in algorithms, data structures and core computer science concepts.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Proficiency in one or more modern programming languages such as Java, Python, C++ etc.
• Strong written and verbal English communications skills.
• Strong analytical and excellent problem-solving skills.

Please note: that unfortunately, Mastercard does not sponsor immigration visas for graduate roles at this time. Please ensure that you have full, unrestricted working rights to qualify for this position (AU/NZ Permanent Residents & Citizens only).

Working at Mastercard

Our culture offers a world of Priceless possibilities. It’s a culture of purpose, belonging and knowing that the work you do matters. We cultivate an environment for all employees that respects their individual strengths, views and experiences. Mastercard was recently named number 20 in the top 100 graduate programs by Grad Australia, and number 5 in Technology companies. 

At Mastercard, you get flexibility and choice to meet your needs, and commitment to your personal and professional growth. It’s about bringing your authentic self to work.

Our benefits include:

• Hybrid work (i.e., 2office3home). Work where suits you and your team best.
• 'Work from elsewhere' or in one of our 210 offices worldwide for 4 weeks a year.
• Paid volunteering leave to make difference in your community.
• Access to wellbeing initiatives and counselling services to boost your mind, body, and spirit.
• We got you covered for health insurance, travel Insurance and accidental insurance.
• Resource and funding assistance for personal and professional growth.
• A generous and inclusive parental leave policy.

You can also join one of our business resource groups (BRGs) to connect with your colleagues and make a lasting impact in an area that you are passionate about!