Management at Optus

Amazing managers in the cx space at optus

I have monthly 1 on 1 with my manager and weekly 1 on 1 with my team leader usually in person. in our current team environment, there is a strong focus on identifying and addressing issues, which can sometimes overshadow recognition of achievements. as a result, this culture may lead to a cautious approach where team members might be less inclined to take risks or try new initiatives. volunteering for new tasks or experimenting with different approaches could potentially impact one’s performance evaluation if the outcomes are not as expected.

Some of the managers that i've worked for are really good. but there are also managers who are just managers without demonstrating leadership qualities. the good managers that i've worked for are really good communicators and are willing to back me up no matter what. they also give me feedback regularly. managers who aren't as good are the ones who just care about their own roles and communication only happens if they also care about that topic. they're not really willing to step in to support unless it is absolutely necessary.

My management has been very supportive, especially surrounding health requirements.

More formal mentor ship programs would be a build

My direct manager is an amazing mentor who really values my work and is very approachable. he always takes the opportunity to provide recognition within the team, and gives me trust to do my job without micromanaging

My manager has been my number 1 supporter since i started in this new role. they are always putting me first in terms of making sure i am making the most of the graduate program, having exposure to as many projects as i can, and making sure i am always learning and enjoying my work. she has taught me so many invaluable lessons in the short span i have been in this team.

Depends on your rotation and manager at the time, but overall yes, managers are accessible and help mentor you as well. they know you are grads and the grad cohort means they know this too. they help with your development, growth and performance. sometimes these discussions happen more, sometimes less, but i have rarely found someone not willing to help

Highly dependant on team as with any other type of role

My experience with managers have been very good, with lots of communcation, mentorship and development help. feedback and critical comments are always with good intentions whether positive or negative, and it has never been hard to go to for advice/help. other experiences may vary.

My manager and I meet up frequently to discuss everything from career opportunities to them helping me with complex situations I'm facing in my role. A lot of my feedback is face to face which is what I prefer as it allows it to be more of a discussion.

My managers are pretty accessible and are good mentors. they are quite open to chat and are usually willing to step in and support if i need help. i usually have weekly/fortnightly 1-1 catchups with my managers.

Managers are really great and supportive. very much a matter of chance though with what manager you get.

My managers are pretty accessible and are good mentors. They are quite open to chat and are usually willing to step in and support if I need help. I usually have weekly/fortnightly 1-1 catchups with my managers.

My managers are very accessible and were vital to my learning journey when i first joined, basically giving me mini lectures on network architectures during their spare time, they were the ones who encourages me to start setting up meetings with anyone if i wanted to ask questions to get feedback and really gave me confidence in my work.

Some of my managers have been incredible, others have been less suitable - they are very intelligent but not good with people.

This is a personal highlight of mine, although it is not the case all over the business.

They are great mentors and offer support and follow up on things you say you want to improve, check in and don't let things that will damage your progress slide

My managers are very accessible and were vital to my learning journey when I first joined, basically giving me mini lectures on network architectures during their spare time, they were the ones who encourages me to start setting up meetings with anyone if I wanted to ask questions to get feedback and really gave me confidence in my work.

Managers are accessible and are great mentors. even if they're not your manager they're always happy to chat